Feature Requests

I have to say that as a provider ordering tests, your site is awful! For instance when ordering food panels, you list 8 different tests, some a'la'carte and some panels, but I cannot see from the 'food sensitivity complete' what of the others are included there. It truly is mindboggling and I should not have to make an appointment with my rep just to order a darn test! This needs a complete overhaul! Even here, with this feedback, this particular aspect of the user interface is not included in the drop-down, so I have to choose 'other'. Your company has a reputation for this btw and has people like me running to other labs for my ordering, just so that you know: you are losing orders! <Additionally, why not use bars on a table for your results rather than colored dots and numbers: mimic what US Biotek does: it is not proprietary, it's a colored bar showing intensity and is great for a quick reference! Also a longer report is not something to boast about: my patients do not need a description of what an apple or a Lima bean is on their report.

In both the Legacy and New types of reports, it would be great if for ANA results, all the pattern types and typically associated pathologies would be listed below the test, especially since there's plenty of room on the page for it. As a reference point, LabCorp does a nice basic job of it, worthwhile to emulate it. Thank you for the consideration.

your website is VERY difficult to navigate. Its too big for the screen. There are not toggle bars. Its hard to read, find what I want and its NOT user freindly. Also, you should send me and the pt emails telling us the results are in. I dont know why you went off RUPA, it was much easier to use yoru tests via RUPA. I will use very few of your test b/c of the challenges, needs to go to another site, have another login, look for results etc.

A provider found several aspects of the report confusing and suggested improvements. The Anemia panel should include Ferritin, but currently, Ferritin is only in the insulin resistance category; it needs to be part of the anemia panel when ordered as such. The hs-CRP is ordered under inflammation but results under Rheumatoid Arthritis, and it should be under the Cardiac Health Panel like Homocysteine if ordered as such. The CMP is broken up into Hepatic and Renal categories and is alphabetically populated, making it unorganized, with electrolytes not grouped together. The Thyroid panel is fine but oddly listed alphabetically. The Hormone panel is disorganized due to alphabetical listing; free and total testosterone should be together. The CBC is also unorganized alphabetically, with WBC at the bottom, which is unusual. The Omega 3 Index results are confusing, with Total Omega-3 in the middle instead of at the end. These issues need addressing to improve report clarity and usability.

the website is not intuitive, will loose information I enter, and presents problems / requires too much time to use that make me want to go elsewhere. I value the tests that Vibrant offers but do everything I can to avoid using the Vibrant site and I would like to see you folks either improve the usability of your website or return to Rupa.

The testing values that are reported with the green and yellow font are not easily discernible for me. May I suggest a dark (forest) green font and a dark orange font. The red is readable and I wonder if it could be darker. What might also help the presentation is to bold the reported values. Please let me know if you can make these adjustments.

I've found that the lab will call and leave a voicemail needing me to confirm DOB or time of collection for a patient sample. I would recommend utilizing email or text message to get ahold of providers instead of asking the provider to call into Vibrant to give this information that takes 1 second to give. If we need to confirm with a patient on time of collection, it wouldn't make any sense to call a provider to ask that information because we need time to ask the patient on time of collection. Email or text is best for efficient processes.

I use my home address for my virtual practice and do not wish for that to be listed on the reports. Can it be optional?

Can you please add the number values to the new Food Sensitivity report summary page? It just shows which foods are reactive and which foods are not, but it does not show any of the values and providers do not like that. It is very important that they see the number values for each reactive food.

These are the labs we would look for in a new chronic inflammatory response syndrome (CIRS) panel: Complement 3a Complement 4a Alpha MSH MMP-9 VEGF TGF-Beta Vasoactive Intestinal Peptide Leptin Osmolality Anti-diuretic hormone ACTH Cortisol Separate: HLA DRB1 HLA DRB 3, 4, 5