I've found that the lab will call and leave a voicemail needing me to confirm DOB or time of collection for a patient sample. I would recommend utilizing email or text message to get ahold of providers instead of asking the provider to call into Vibrant to give this information that takes 1 second to give. If we need to confirm with a patient on time of collection, it wouldn't make any sense to call a provider to ask that information because we need time to ask the patient on time of collection. Email or text is best for efficient processes.